Sontro® Hearing Aids

Our AI Model is an artificially intelligent, self-fitting hearing aid.

The otoTune® app allows you to customize your hearing aids with our 3-minute hearing test on your mobile phone.

Risk-free, 45-day money-back guarantee
1-year warranty from date of purchase
Free Shipping, and Receiver Exchanges
Read our FAQs for more info

  • 2 Sontro Hearing Aids, AI Model
    1 Quick Start Guide
    1 Receiver Measurement Tool, (find the right fit)
    4 Size 312 Batteries
    8 Ear Domes
    1 Carrying Case
    1 Cleaning Tool
    2 Sport Locks

  • Android® OS 6.0+ or iPhone® iOS 11.0+ 

    Android® and Google Play are trademarks owned by Google LLC. iPhone® and App Store® are registered trademarks of Apple, Inc.

    • Bluetooth Compatible
    • Wireless Connection
    • The otoTune® app

  • .31"W x 1.07"H x .52"D (each)
Color
Grey
Beige

The otoTune® app + Sontro Hearing Aids


FAQs

How To Exchange Your Receiver for a Different Size +

If you determine that you need a longer or shorter receiver, by using the receiver measurement tool. The receiver measurement tool is located in your Sontro® Hearing Aid box, inside the clear cellophane envelope.  

Please Contact Customer Support to exchange your receiver for free,  at support@hearsoundwave.com or 1-833-367-HEAR (4327).

Soundwave Hearing Customer Support will create this exchange for free, we do not require you to return the receiver that was shipped with your Sontro Hearing Aids.

How to Use The Receiver Measurement Tool +

Soundwave ships all Sontro® Hearing Aids with one size fits most receivers. The receiver should lay flat against the side of your head. 

Occasionally your ear size may require a longer or shorter receiver.

To find the correct size Receiver, use the Receiver Measurement Tool.

Place the tool over the appropriate ear, see diagram. Pick the number that is the closest to the top of the ear canal opening. If you are between numbers, we recommend you choose the higher number. It is ideal to have a friend help you read the number.

If you determine that you need a longer or shorter receiver, by using the receiver measurement tool. The receiver measurement tool is located in your Sontro® Hearing Aid box, inside the clear cellophane envelope.  

Please Contact Customer Support to exchange your receiver for free,  at support@hearsoundwave.com or 1-833-367-HEAR (4327).

Soundwave Hearing Customer Support will create this exchange forfree, we do not require you to return the receiver that was shipped with your Sontro Hearing Aids.




Can I use my HSA or FSA funds for Hearing Aids? +

HSA or FSA funds can then be used to pay for qualified medical expenses such as hearing aids and hearing aid batteries.

What type of batteries do Sontro Hearing Aids use? +

The Sontro Hearing aids use a size 312 battery. Replacement batteries are readily available on our affiliate store at hearsoundwave.com. Most batteries last between 4-6 days depending on usage per day.

Can I stream my music/calls/tv through my Soundwave Hearing Aids? +

Not at this time. However, our next generation Sontro Hearing Aids will includerechargeable hearing aids andhearing aids with Bluetooth streaming capabilities.

What is the purpose of pairing my Sontro Hearing Aids to my mobile phone? +

Pairing your hearing aids to your mobile phone allows the otoTune app to test your hearing, produce a hearing threshold and program your devices to your personal amplification settings. You must also have your devices paired to customize other settings such as volume, listening mode, and equalizer. This process creates your own unique hearing profile within the otoTune app.

Do I pay for shipping when I order my Sontro Hearing Aids? +

No, we offer a Risk-Free, 45-day Money Back Guarantee. You only pay for shipping if your hearing devices are outside the 1-year warranty period.

Do I need a medical evaluation or a prescription before buying hearing aids? +

No, you do not need a medical evaluation or prescription before buying over-the-counter hearing aids. Once you purchase Sontro Hearing Aids, we will have you take our 3-minute, patented two-button at-home hearing test via our otoTune app. The app automatically tests both ears simultaneously, delivering quick, accurate results. The results are clinically verified and comparable to professionally administered audiograms.

What forms of payment do you take? Can I finance my hearing aids? +

Soundwave Hearing accepts most major credit cards and offers financing on our checkout page.

Will my hearing aids fit comfortably? +

All Sontro Hearing Aids come with assorted sizes of tulip hearing aid domes to optimize the ideal fit for your ears. Soundwave ships all Sontro Hearing Aids with "one-size-fits-most" receivers. However, occasionally your ear size may require a longer or shorter receiver to help the ear dome and hearing aid receiver stay in your ear canal. Should this be the case, call Customer Support (833)-367-Hear (4327) Monday – Friday, 8:00 a.m. – 4:30 p.m., CST for assistance, or email support@hearsoundwave.com.

Why do I need hearing aids? +

Only hearing optimally out of one ear can be very disorienting. So for the best experience and the highest quality of life, all Sontro® Hearing Aids are sold as a set because the brain processes hearing signals from both ears for improved clarity and a more balanced sound. Even though you may only have hearing loss in one ear, both Sontro Hearing Aids will need to be programmed at the same time to optimize your hearing assessment. After programming your Sontro Hearing Aids to the OtoTune app, you can then use only the one hearing aid to amplify sound in the ear with hearing impairment