Soundwave ships all Sontro® OTC Hearing Aids with one size fits most receivers. The receiver should lay flat against the side of your head.
Occasionally your ear size may require a longer or shorter receiver.
To find the correct size Receiver, use the Receiver Measurement Tool.
Place the tool over the appropriate ear (see diagram above). Pick the number that is the closest to the top of the ear canal opening. If you are between numbers, we recommend you choose the higher number. It is ideal to have a friend help you read the number.
How To Exchange Your Receiver for a Different Size
If you determine that you need a longer or shorter receiver, by using the receiver measurement tool. The receiver measurement tool is located in your Sontro® OTC Hearing Aid box, inside the clear cellophane envelope.
Please Contact Customer Support to exchange your receiver for free, at firstname.lastname@example.org or 1-833-367-HEAR (4327).
Soundwave Hearing Customer Support will create this exchange for free, we do not require you to return the receiver that was shipped with your Sontro OTC Hearing Aids.
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