Returns & Exchanges

Your satisfaction is 100% guaranteed


If you are not completely satisfied with your Soundwave Hearing Aids or other products, you have 45-days from the date you receive your devices (or date of purchase from your local retail store) to return them for a refund. No questions asked!

Before returning your devices, Soundwave Hearing recommends a 21-day trial period with your hearing aids as this is, on average, how long it takes to adjust to your new devices. It may feel unusual at first as you get used to the sounds you were missing, but most people find they adjust to the amplification of the Sontro® OTC Hearing Aids after 3 weeks of use.

If you purchased directly from Soundwave Hearing



If you purchased your hearing devices from Soundwave Hearing, please call Customer Support at (833) 367-HEAR (4327), Monday - Friday, 8:00 a.m. - 4:30 p.m., (CST) for a Return Merchandise Authorization (“RMA”) number and specific return instructions. Alternatively, you may email support@hearsoundwave.com, and we will use our best efforts to respond to you within one (1) business day. All products MUST include an RMA number for proper processing. We are unable to honor return requests after 45 days from the date of receipt.



If you purchased from a local retail store



If you purchased your Soundwave's Sontro OTC Hearing Aids or other products from a local retail store, simply visit the store with your receipt as proof of purchase for a full refund. Your local retail store is unable to honor a refund after 45 days from the date of purchase. Refunds take approximately 14 days from the day on which we receive the returned products to be processed. The refunds will be issued using the same means of payment that was used for the Order. You will not incur any fees for such reimbursement.

After contacting Customer Support and receiving your RMA number please begin your return by filling out you RMA number here: https://soundwave-hearing.loopreturns.com

How do I start a return or exchange?
To make a return, please visit our RETURNS CENTER and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return.

Is an order slip required?
No order slip is required, as long as your returned product has its original tags intact and you use the return shipping label we provide to you.

Do I need to return the product in its original packaging?
If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.

Where can I find my shipping label?
Once you initiate your return through our RETURNS CENTER, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

How long does it take to ship an exchange?
We ship exchanges immediately - even before we receive your original order.